I had serious password issues with Sprint and accessing my account online. It had been going on for over a month. My schedule typically does not seem to afford me the opportunity on a regular day to speak with tech support while they are open. So I have emailed and done the stupid chat sessions to no avail, even spoke to a Customer Service Rep on the phone who told me my security answer was right. So to give you a little background to my drama today, let me take you on a little journey….
I try logging in – failure. I select the forgot password option. Asks username. I know who I am… enter. What is your PIN number. Don’t know. What is the answer to your security question – Who is your favorite author? Oh I got this in the bag. Answer – Laurell K Hamilton. Incorrect. You have exceeded maximum attempts. Please contact tech support or click here for online chat. Click for online chat. It asks me for detailed description of problem (which I happily provide) and the PIN or answer to security question ( answer question) Customer Service Rep comes online.
CSR: How can I help you today?
Me: I forgot my password and can’t reset it. (Didn’t you read the info prior to popping into this damn screen? Hell it’s right there at the top of the chat window.)
CSR: Enter your user name and click forgot password link so you can reset it.
Me: Um… did that already. Hence why I am here ‘chatting’ with you.
CSR: Can I have your username and I will look into it.
Me: Username.
CSR: Please wait a moment while I investigate.
*Here is where I really start to lose patience*
CSR: You have exceeded the maximum number of attemtps to login. I cannot access your information for thirty minutes.
*Silence*
Me: So you are telling me I have to wait thirty minutes to come back here and go through this with you or another rep when it doesn’t work? I’ve been dealing with this for a month now and have already called that number.
CSR: Call Tech Support
Me: Thanks
CSR: We value you as a Sprint customer. Please feel free to chat with us again regarding any issues you may have.
*Um… yeah cause this was soooooo successful.*
CSR: I know your time is valuable, is there anything else I can help you with today?
Me: Nope. Calling Tech Support. Again. Thanks.
CSR: You are welcome.
Okay… get the picture. Fun experience right? You feel as though you were there with me. I know you are feeling my pain. I called the number. Did not hear an option for technical support. But in defense of the telephone prompts, I will admit to already being irritated. I selected the option for other. Got a live person though.
Who apologized. And apologized. And put me through to Tech Support which brings me to the reason for the post title….
Dear Heavy Breather @ Sprint Tech Support,
Having you aide me with my password issues was quite a pleasing experience. Nothing says customer care like the out of breath panting you shared with me. Just knowing that I can elicit that much breathing from a man across the tech support line puts a little pep in my step. Again, I thank you for assisting me with my password issues. You (and your labored breathing) are a godsend.
xoxoxo, Moira






